Effective Date: [10 October 2025]
Welcome to Gen-Z Zone (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website [https://genzzonebd.com](https://genzzonebd.com) (“Site”) and related services within Bangladesh.
By using our website or services, you agree to this Privacy Policy.
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1. Information We Collect
We collect information necessary to process orders, provide support, and improve our services:
a) Information You Provide
* Full name
* Mobile number
* Email address
* Delivery address
* Payment details (Bkash/Nagad/Card/Cash on Delivery)
* Account login details (if you create one)
* Messages or feedback you send us
b) Automatically Collected Information
* IP address and device information
* Browser type, operating system
* Pages visited, time spent on site
* Cookies and similar tracking data
c) Order & Transaction Data
* Order history and payment confirmations
* Courier tracking details
* Return/refund requests and support messages
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2. How We Use Your Information
We use your information to:
* Process and deliver your orders
* Contact you about your purchases, support requests, or updates
* Verify payments and prevent fraud
* Improve our website, products, and services
* Send promotional offers or product updates (if you opt in)
* Comply with Bangladeshi legal obligations
We will not collect or use your personal data for purposes unrelated to our business operations without your consent.
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3. Sharing of Information
We only share information as necessary to provide our services:
* Payment gateways (e.g., Bkash, Nagad, SSLCommerz) to process secure payments
* Delivery partners (e.g., Sundarban, Pathao, Steadfast) for shipping orders
* Service providers who assist with hosting, IT, or marketing support
* Government or law enforcement agencies when required by Bangladeshi law
We do not sell, rent, or trade your personal information to third parties.
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4. Data Security
We take reasonable and practical measures to safeguard your data, including encryption, password protection, and secure payment gateways (SSLCommerz). However, please note that no system is completely immune to security risks. You are encouraged to protect your account credentials.
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5. Data Retention
We retain customer and transaction records as required under Bangladeshi law and for legitimate business purposes (e.g., tax or warranty obligations). When data is no longer needed, it will be securely deleted or anonymized.
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6. Cookies
Our website uses cookies to:
* Keep your cart and login sessions active
* Remember preferences
* Improve performance and analytics
You can disable cookies in your browser settings, though some site features may not function properly.
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7. Your Rights
As a customer in Bangladesh, you have the right to:
* Access and review your personal data we hold
* Request correction of inaccurate information
* Withdraw consent for marketing communications
* Request deletion of your account (subject to legal retention obligations)
You may exercise these rights by contacting us at the address below.
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8. Children’s Privacy
Our website and services are intended for users aged 13 and above. We do not knowingly collect information from children. If you believe a child has provided us personal data, please contact us so we can remove it.
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9. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” above and, where appropriate, notify users via email or a notice on our website.
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10. Contact Us
If you have any questions or requests regarding your personal data or this Privacy Policy, please contact us at:
Gen-Z Zone
Email: [support@genzzonebd.com](mailto:support@genzzonebd.com)
Phone: +880 1905 0415 28
Website: [https://genzzonebd.com](https://genzzonebd.com)
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© 2025 Gen-Z Zone. All rights reserved.