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Frequently Asked Question!
You can easily place an order by selecting your desired product, clicking “Add to Cart,” and proceeding to checkout. Then fill in your name, address, and preferred payment method (bKash, Nagad, Card, or Cash on Delivery). Once confirmed, you’ll receive an order confirmation via SMS or email.
We currently accept the following secure payment options within Bangladesh:
– bKash / Nagad / Rocket
– Debit & Credit Cards (via SSLCommerz)
– Cash on Delivery (COD) — available for all over Bangladesh
Delivery usually takes 3–7 business days depending on your location:
– Inside Dhaka: 2–3 days
– Outside Dhaka: 3–7 days
Once your order ships, you’ll receive a tracking link via SMS or email.
No worries! Please contact our support within 48 hours of delivery via phone or email with your order ID and product photos. We’ll arrange a replacement or refund based on our Return Policy.
Yes ✅ All products sold on Gen-Z Zone are 100% genuine and brand new, sourced directly from authorized suppliers or trusted distributors. We do not sell refurbished or used items.
Yes, you can request a return or exchange within 3 days of receiving your order if:
– The item is defective or damaged
– You received the wrong product
Returns are accepted only in original packaging with proof of purchase. For full details, check our Return Policy.